Privacy Policy for Instidesk mobile app

Last Updated: [16/09/2025]

Instidesk (“App”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile and web applications and related services (“Services”). By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use Instidesk:

a. Personal Information

  • Name, email address, phone number, and login credentials
  • Billing and payment details (if you subscribe to paid features)

b. Business Information

  • Client or customer details (names, contact information)
  • Invoices, tasks, internal records, notes, and other data entered by you
  • Team, workflow, project, or operational data managed within the App

c. Device and Technical Information

  • IP address, device type, operating system, and browser details
  • Usage patterns and log data to improve performance and security

d. Optional Information

  • Feedback, support requests, or any information you choose to share with us

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and improve the Services
  • Manage internal workflows, records, and data entered by you
  • Ensure secure access and system performance
  • Send important updates, notifications, and support responses
  • Process payments (if applicable)
  • Comply with legal requirements and prevent misuse

We do not sell your personal or business data to third parties.

3. Sharing of Information

We may share your information only in the following situations:

  • Service Providers: With trusted third-party partners (such as cloud hosting or payment processors) who help us operate the Services
  • Legal Obligations: If required by law, regulation, or legal process
  • Business Transfers: In case of a merger, acquisition, or sale of assets

4. Data Storage and Security

  • Your data is stored securely using industry-standard security practices
  • We use encryption, access controls, and regular system monitoring
  • While we take strong measures to protect your data, no method of storage is completely secure

5. Your Rights

Depending on applicable laws, you may have the right to:

  • Access, update, or delete your data
  • Restrict or object to certain data processing
  • Request a copy of your data
  • Withdraw consent where applicable

You can exercise these rights by contacting us at:
Email: support@instidesk.com

6. Retention of Data

We retain your information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes. You may request deletion of your data at any time.

7. Children’s Privacy

Instidesk is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App or on our website. Continued use of the Services indicates acceptance of the updated Policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: support@instidesk.com